Patient Account Representative -Self Pay
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Administration / Clerical
Posted on April 25, 2024
Hiring Department
University Physicians
Job Description
#upjobs
The Self Pay Patient Account Representative works for University Physicians/Patient Accounting Office under the School of Medicine. Review and analysis of patient accounts for billing accuracy and potential placement for further collection activity is central to the position. The ability to learn and understand the complete revenue process at a high level while having the ability to recognize potential processing problems is required. This employee works in no less than 8 different data systems to complete work. The Self Pay Representative is also responsible for the processing of Financial Applications from the public and expected to act with extreme sensitivity when coming in contact with personal information.
Position is eligible for the University Physicians work from home program.
Shift
Days; exact hours to be determined
Minimum Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Two (2) years of clerical experience; education may be used in lieu of experience.
Preferred Qualifications
Experience in patient accounts, medical office, or bookkeeping.
Effective communication, time management, analytical, and computer skills.
Additional license/certification requirements as determined by the hiring department.
Experience in Microsoft Systems with skills that include Excel, Outlook and Word are essential to the position. The ability to quickly learn and understand new and a variety of software systems is needed and should not be underestimated. The Self Pay Patient Account Representative demonstrates an exceptional positive attitude and is flexible in both the acceptance of work assignment on a given day and continual changes in processing and procedure. The ability to communicate both in written and verbal forms to the community, introductory to executive staff, and legal professionals is required at a higher than average level. This individual must demonstrate the ability to prioritize work, self-motivate, and return to regular work tasks after other assignments are complete. This position is primarily remote and requires sitting for long periods in front of computer screens while being continually available to co-workers and management. Quiet personal home workspace is needed for success. Some Self Pay Team Members may be required to work from the home office located at the Quarter Deck Building for 1 to 2 days per week as assigned. Training is extensive and a Self Pay Patient Account Representative can expect learning of the basic position to take as long as 6 months, with full understanding of the position taking as much as two years. Training will take place in person and virtually as determined by Trainer and Supervisor for up to 6 months.
Anticipated Hiring Range
Salary Range:$14.80 - $23.32 Hourly
Grade:PAT-004
University Title: Patient Account Representative, Non-Clinical
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Materials
In addition to the Online Application, please provide a Cover Letter and Resume.
Benefit Eligibility
This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttp://www.umsystem.edu/totalrewards/benefits
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-7976.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
