Patient Experience Specialist/UKHC
University of Kentucky
Lexington, KY
Full-time
Administration / Clerical
Posted on April 29, 2024
Posting Details
Posting Details
Job Title
Patient Experience Specialist/UKHC
Requisition Number
RE45118
Working Title
Patient Experience Specialist
Department Name
H4005:Office of Patient Experience
Work Location
Lexington, KY
Grade Level
08
Salary Range
$39,520-62,587/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
The position may require sitting, standing, and/or walking for extended periods of time.
Shift
Primarily Monday through Friday from 7:30 am – 4:00 pm, with flexibility to work some evenings/weekends as needed.
Job Summary
The Patient Experience Specialist will provide support and guidance to achieving patient experience goals across the UKHC enterprise. This position is responsible for coordinating and facilitating standard trainings and unit/clinic specific trainings, and must be comfortable speaking in front of a group. This position also analyzes patient experience data, develops and distributes reports, coaches staff and faculty on communication best practices, supports patient experience award distribution, co-coordinates the UKHC BRIC Academy, and supports efforts to grow the Peer Mentor program.
Skills / Knowledge / Abilities
The ideal candidate for this position will possess strong attention to detail, highly developed interpersonal/communication & organizational skills, and Microsoft Office applications experience.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Bachelor's Degree and 2+ years of healthcare experience preferred.
Deadline to Apply
05/05/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Experience Specialist/UKHC
Requisition Number
RE45118
Working Title
Patient Experience Specialist
Department Name
H4005:Office of Patient Experience
Work Location
Lexington, KY
Grade Level
08
Salary Range
$39,520-62,587/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
The position may require sitting, standing, and/or walking for extended periods of time.
Shift
Primarily Monday through Friday from 7:30 am – 4:00 pm, with flexibility to work some evenings/weekends as needed.
Job Summary
The Patient Experience Specialist will provide support and guidance to achieving patient experience goals across the UKHC enterprise. This position is responsible for coordinating and facilitating standard trainings and unit/clinic specific trainings, and must be comfortable speaking in front of a group. This position also analyzes patient experience data, develops and distributes reports, coaches staff and faculty on communication best practices, supports patient experience award distribution, co-coordinates the UKHC BRIC Academy, and supports efforts to grow the Peer Mentor program.
Skills / Knowledge / Abilities
The ideal candidate for this position will possess strong attention to detail, highly developed interpersonal/communication & organizational skills, and Microsoft Office applications experience.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Bachelor's Degree and 2+ years of healthcare experience preferred.
Deadline to Apply
05/05/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How many years of clinical/healthcare experience do you have?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * How many years of paid employment experience do you have managing, developing, and supporting multiple projects?
- None
- More than 0, up through 1 year
- More than 1, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please describe your approach to patient and family-centered care.
(Open Ended Question) - * Describe any mentoring or training experience that you may have.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
