Digital Service Delivery/Innovation Dir
University of Kentucky
Lexington, KY
Full-time
Information Services / Technology (IT)
Posted on April 29, 2024
Posting Details
Posting Details
Job Title
Digital Service Delivery/Innovation Dir
Requisition Number
RE45123
Working Title
Director Digital Service Delivery and Innovation
Department Name
8T110:College of Social Work
Work Location
Lexington, KY
Grade Level
48
Salary Range
$62,310-102,821/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
MA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
6 yrs
Required License/Registration/Certification
None
Physical Requirements
lifting/pushing/pulling objects up to 30lbs; work typical of a computer station—sitting/typing/bending/twisting/screen time for prolonged periods of time.
Shift
Monday – Friday (8:00am – 5:00pm);some evenings/weekends on an as needed basis
Job Summary
For over 80 years, the University of Kentucky (UK) College of Social Work (CoSW) has been a leader in social work education. Our mission is clear: Through rigorous research, excellence in instruction, and steadfast service, CoSW works to improve the human condition. Always, in all ways.
As the state's flagship university, CoSW is committed to actualizing our mission through innovative, accessible academic programming. CoSW is home to Bachelor of Arts in Social Work (traditional and online), Master of Social Work (hybrid and online), Doctorate of Social Work (online), and PhD (traditional) degree programs. In addition to Lexington's main campus, we have a satellite campus at Fort Sam Houston in San Antonio, Texas.
CoSW is currently seeking a Director of Digital Service Delivery and Innovation. The position's major job responsibilities are as follows:
Technology Thought Leader
Does this position have supervisory responsibilities?
Yes
Preferred Education/Experience
Deadline to Apply
05/05/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Digital Service Delivery/Innovation Dir
Requisition Number
RE45123
Working Title
Director Digital Service Delivery and Innovation
Department Name
8T110:College of Social Work
Work Location
Lexington, KY
Grade Level
48
Salary Range
$62,310-102,821/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
MA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
6 yrs
Required License/Registration/Certification
None
Physical Requirements
lifting/pushing/pulling objects up to 30lbs; work typical of a computer station—sitting/typing/bending/twisting/screen time for prolonged periods of time.
Shift
Monday – Friday (8:00am – 5:00pm);some evenings/weekends on an as needed basis
Job Summary
For over 80 years, the University of Kentucky (UK) College of Social Work (CoSW) has been a leader in social work education. Our mission is clear: Through rigorous research, excellence in instruction, and steadfast service, CoSW works to improve the human condition. Always, in all ways.
As the state's flagship university, CoSW is committed to actualizing our mission through innovative, accessible academic programming. CoSW is home to Bachelor of Arts in Social Work (traditional and online), Master of Social Work (hybrid and online), Doctorate of Social Work (online), and PhD (traditional) degree programs. In addition to Lexington's main campus, we have a satellite campus at Fort Sam Houston in San Antonio, Texas.
CoSW is currently seeking a Director of Digital Service Delivery and Innovation. The position's major job responsibilities are as follows:
Technology Thought Leader
- Conceptualize and articulate contemporary vision for digital/tech solution deployment across the CoSW enterprise
- Communicate value proposition associated with digital/tech innovation, including unique market-place advantage and differentiation
- Lead CoSW's market strategy, projects, and processes for digital/tech service implementation
- Foster a dynamic tech ecosystem consistent with stakeholder needs and CoSW service values
- Assess and implement CRM solutions, including service deployments via multi-channel environments
- Develop and manage service aspects of CRM architecture
- Design system implementation infrastructure consistent with program aims and goals
- Design web assets associated with constituent engagement systems
- Explore, test, assess, and make recommendations for digital/tech system procurement
- Execute strategic investment plans for further development and improvement of digital/tech infrastructure
- Monitor and report on performance of digital assets
- Manage tech/digital devices, including distribution, as applicable
- Convene routine meetings of CoSW stakeholders as it pertains to new tech service initiatives
- Define, execute, and oversee training initiatives associated with the service constituent engagement program
- Assess and optimize organizational structure, including ensuring adequate staffing patterns
- Leverage data and analytics to measure the adoption, effectiveness, and identify opportunities to enhance stakeholder productivity and satisfaction
- In collaboration with CoSW Business Office, provide management and oversight to budgets.
- Ensure monies are spent appropriately, responsibly, and in accordance with applicable institutional regulations
- Identify, oversee, and improve KPI, to include processes, protocols, and timelines
- Provide routine data assessments and reports to stakeholders
- Supervise staff associated with tech service uptake and deployment
- Oversee and supervise deployment of eService Fellowship program
- Initiate and complete routine personnel assessment and evaluation in a manner consistent with UK and CoSW policies
Does this position have supervisory responsibilities?
Yes
Preferred Education/Experience
Deadline to Apply
05/05/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
- Resume
- Cover Letter
