Technology Specialist - Information Technology
Southeast Missouri State University
Cape Girardeau, MO
Full-time
Information Services / Technology (IT)
Posted on May 3, 2024
Technology Specialist - Information Technology
Southeast Missouri State University
Salary: Depends on Qualifications
Job Type: Full-Time
Job Number: 202400099
Location: Cape Girardeau, MO
Department: Information Technology
Closing:
Position Summary
Technology Specialist
Information Technology
Full Time
Southeast Missouri State University is seeking a Technology Specialist to join its Information Technology User Services team. The Technology Specialist provides frontline technical end-user support for campus faculty, staff, and students relating to university-owned computer hardware/software and/or networking problems. Technical support primarily consists of, but not limited to, windows-based systems.
Job Responsibilities:
- Provide consultation and support for the installation, use and management of computer hardware, software, printers, and other end-user technologies
- Provide end-user telephone, on-site, remote, and walk-in support
- Respond to, prioritize, and track end-user requests for technical assistance in the IT Help Desk ticketing system
- Troubleshoot, follow-up, and resolve reported technical issues; document steps and resolution in the ticketing system
- Provide timely resolution of problems or escalation on behalf of the end-user by maintaining strong working relationships with IT professionals in areas such as network services, software systems, and application developers
- Work with end-users and User Services staff to keep end-user equipment current and perform system upgrades and new system deployments when needed
- Work with Information Technology management to inventory and sustain campus end-user technologies
- Support campus standards for purchasing new computer hardware and software
- Support campus Information Security policies and protect end-user data and systems
- Participate in campus information technology projects
Required Qualifications
- High School diploma or GED
- CompTIA A+ Certification (send a copy when applying) or CompTIA A+ Certification within the first 12 months employment
- Knowledge of principles of computing and communications networks
- Experience with support of Windows and Microsoft Office 365
- Experience with Windows deployment and computer provisioning techniques
- Excellent verbal and written communication skills, with the ability to communicate technical issues to a non-technical audience
- Demonstrated experience working and interacting in a team environment
- Demonstrated experience and understanding of customer service
Required Information & Deadline
Application Deadline: The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by May 17, 2024.
To Apply: Submit the following items online by clicking on the APPLY button at the top of the page:
- Letter of interest addressing position qualifications
- Current Resume
- Names and contact information of three professional references may be asked for at a later date
Additional Information
About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.
SEMO Fact Book: Institutional Research Factbook | SEMO
SEMO Strategic Action Plan: Strategic Action Plan (semo.edu)
To apply, please visit https://www.schooljobs.com/careers/semoedu/jobs/4494509/technology-specialist-information-technology
Southeast Missouri State University is committed to providing equal employment opportunity and to the principles of affirmative action. In accordance with this commitment, and in compliance with the requirements of applicable laws, it is the policy of the University to provide equal opportunity for all applicants and employees in its employment practices, without regard to race, color, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or protected veteran status. The University believes that a diverse University community advances the academic purposes of the University and enhances the working and learning environment.
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