Director of Sales

We are looking for a Director of Sales at the Holiday Inn-Urbandale, IA.

Summary:

Oversees the sales of the products and services of the hotel, banquet and restaurant. Supervises sales department employees.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Participates in preparation of annual budget and oversees development and implementation of marketing plans and action plans, development of special promotions or packages, and ideas to build occupancy.
• Tracks activities of the competition and the market and the hotel's position in the market and communicate significant changes to General Manager and Director of Operations.
• Participates in industry and civic organizations to promote business opportunities.
• Leads sales department meetings.
• Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel, banquet and restaurant facility space and services.
• Makes solicitation calls to potential new accounts. Responds to inquiries from customers, prospective clients and the corporate office.
• Prepare proposals and confirmations for group bookings, conducts tours of the property with prospective customers.
• Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
• Maintains and uses the accounts tracing system/database and customer account files to generate future business.  Ensures proper use of all KHC computer systems.
• Follows company credit and deposit policies when booking business.
• Prepares sales reports and records sales calls and activities as required.
• Monitors guest satisfaction through follow-up surveys, thank you cards and calls.
• Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager.
• Compliance with Human Resource policies and procedures as outlined in HR Administration & Operations Guide.
• Timely processing of invoices and follows all purchasing policies.

KHC Policies: 

• Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. 
• These policies include dress code, safety and performance standards. 
• Employees must also maintain a professional image and report to work as scheduled.

Supervisory Responsibilities:

• Directly supervises 1-4 employees in the Sales Department. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring and appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

• Associate's degree (AA) or equivalent from a two-year college and 3-5 years experience; or Bachelors Degree and one to two years related experience; or equivalent combination of education and experience.

Language Skills: 

• Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. 
• Ability to read and implement safety policies & procedures. 
• Ability to write reports, business correspondence and procedure manuals. 
• Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. 
• Ability to communicate clearly in person, by telephone and in writing.

Mathematical Skills: 

• Ability to understand, interpret and utilize accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, purchasing, night audit, cash handling and budget development / management.

Reasoning Ability: 

• Ability to define problem, collect data, establish facts, and draw valid conclusions. 
• Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

Certificates, Licenses, Registrations: 

• Franchise specific certification if required by the franchise of the business unit.
• Must have valid driver’s license and proof of insurability. 

Physical Demands: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• All employees must follow proper safety precautions at all times to avoid injuries. 
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. 
• The employee frequently is required to walk and reach with hands and arms. 
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. 
• The employee may occasionally lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: 

• The work environment described here are representative of those an employee encounters while performing the essential functions of this job. 
• All employees must follow proper safety precautions at all times to avoid injuries. 
• While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and various types of driving conditions. 
• The noise level in the work environment is usually moderate.

Accomodation:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Crisis Management: 

• Must be able to handle a crisis in a calm, effective manner. 
• This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.