Account Relations Specialist

IA MO TELEPHONE   Coin, IA   Full-time     Accounting
Posted on October 12, 2021

Account Relations Specialist

IAMO Communications, Inc is looking to hire an experienced Account Relations Specialist.

Job Summary:
Perform a variety of customer service duties associated with sales, installation and maintenance of accounts, including, in-person and phone communications along with data entry.

Team members will be required to learn proprietary customer management software.

•Serves as primary point of contact for new customers.
•Assists customers with billing inquiries, new service requests, disconnects and special deposits.
•Completes paperwork for service applications and disconnects.
•Investigates credit references of new customers and performs collection functions on delinquent accounts.

•Sells and promotes services of the company while dealing with new and existing customers.

Company Summary:
IAMO Communications, Inc. provides Internet, TV and Landline phones through Fiber. We are a fast growing and innovative company.

Qualifications:

EDUCATION
•High School Diploma - required

EXPERIENCE, KNOWLEDGE & SKILLS
•Customer Service and/or previous Sales experience - required.
•Strong Sales and Service aptitude with good objection handling skills - required.
•Positive attitude and professional demeanor with excellent listening, verbal and written skills especially when dealing with customers - required.
•Ability to manage customer relationships, build trust, instill confidence and communicate technology solutions - required.
•Data Entry and Computer experience required.
•Ability to work effectively (and cooperatively) across multiple areas of the company promoting great customer service resulting in lasting customer satisfaction, revenue growth and long-term retention.

Professionalism:
•Excellent attention to detail
•Presents a positive first impression and professional image
•Ability to effectively manage time and prioritize work
•Communicate with customers and coworkers in a courteous and professional manner

Compensation:
•IAMO Communications does off Insurance, Short and Long Term Disability, Paid Time off, 401K option and Pension retirement plan.

Equal Employment Opportunity:
Every decision made at IAMO Communications, Inc. concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is to be made without regard to any legally protected characteristics such as race, creed, color, national origin, religion, sex, age, sexual orientation, marital status, physical or mental disability, veteran's status, or other characteristics protected by federal, state, or local laws. IAMO Communications, Inc. strives for a workplace free of unlawful discrimination and harassment, including but not limited to racial, sexual, ethnic or religious.