HVAC Maintenance Shop Supervisor
Dartmouth College
Hanover, NH
Full-time
Construction / Physical Labor / Skilled Trades
Posted on April 3, 2024
Position Details
Position Information
Posting date
09/06/2023
Closing date
Open Until Filled
Yes
Position Number
0406000
Position Title
HVAC Maintenance Shop Supervisor
Department this Position Reports to
FOM
Hiring Range Minimum
$75,800
Hiring Range Maximum
$109,000
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
n/a
Is this a grant funded position?
No
Position Purpose
Under the direction of the Assistant Director of Maintenance Services, the HVAC Maintenance Shop Supervisor is responsible and accountable for the daily, weekly, monthly, and annual duties performed for Facilities Operations, and Management's (FO&M) plumbers, gas and oil burner technicians, building maintenance workers, and refrigeration technicians. These services include planned, unplanned, and emergency response services which include HVAC, plumbing and other miscellaneous building systems that have a direct impact on the operational readiness of Dartmouth's facilities including systems such as heating, ventilation, air conditioning, kitchen equipment, all plumbing systems, gas and oil burners, and specialty systems such as swimming pool chemistry and kitchen equipment. These systems provide essential services to support research, academic, athletic and the residential experience for the Campus community that requires effective delivery of services. and emergency response. Services are not only delivered by internal personnel, but this position also oversees and coordinates the activities of contractors within areas or responsibility.
Besides working closely with other supervisors/managers with FO&M as an integral member of the FO&M team, this individual works closely with and supports facilities managers in the Real Estate Office ( REO), Dartmouth College Athletic Department ( DCAD), Professional Schools, Residential Operations, and other College organizations.
Dartmouth facilities include over 6.5 million square feet of space in 165 buildings, serving over 5,900 students and 4,000 faculty and staff in a variety of academic, research, administrative, athletic, and residential spaces. This includes facilities located on the primary campus and ancillary facilities such as the Ravine Lodge and College Grant.
Description
Required Qualifications - Education and Yrs Exp
Associates plus 5+ years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Admin HR Services
Department Contact Phone Number
Admin.HR.Services@dartmouth.edu
Department Contact for Cover Letter and Title
Frank Roberts, Associate Vice President, FO&M
Department Contact's Phone Number
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/70584
Key Accountabilities
Description
Team Leadership and Performance Management
40
Description
Customer Service and Relationship Management
15
Description
Service Delivery
25
Description
Planning and Budgeting
10
Description
Diversity, Equity and Inclusion
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
10
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting date
09/06/2023
Closing date
Open Until Filled
Yes
Position Number
0406000
Position Title
HVAC Maintenance Shop Supervisor
Department this Position Reports to
FOM
Hiring Range Minimum
$75,800
Hiring Range Maximum
$109,000
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
n/a
Is this a grant funded position?
No
Position Purpose
Under the direction of the Assistant Director of Maintenance Services, the HVAC Maintenance Shop Supervisor is responsible and accountable for the daily, weekly, monthly, and annual duties performed for Facilities Operations, and Management's (FO&M) plumbers, gas and oil burner technicians, building maintenance workers, and refrigeration technicians. These services include planned, unplanned, and emergency response services which include HVAC, plumbing and other miscellaneous building systems that have a direct impact on the operational readiness of Dartmouth's facilities including systems such as heating, ventilation, air conditioning, kitchen equipment, all plumbing systems, gas and oil burners, and specialty systems such as swimming pool chemistry and kitchen equipment. These systems provide essential services to support research, academic, athletic and the residential experience for the Campus community that requires effective delivery of services. and emergency response. Services are not only delivered by internal personnel, but this position also oversees and coordinates the activities of contractors within areas or responsibility.
Besides working closely with other supervisors/managers with FO&M as an integral member of the FO&M team, this individual works closely with and supports facilities managers in the Real Estate Office ( REO), Dartmouth College Athletic Department ( DCAD), Professional Schools, Residential Operations, and other College organizations.
Dartmouth facilities include over 6.5 million square feet of space in 165 buildings, serving over 5,900 students and 4,000 faculty and staff in a variety of academic, research, administrative, athletic, and residential spaces. This includes facilities located on the primary campus and ancillary facilities such as the Ravine Lodge and College Grant.
Description
Required Qualifications - Education and Yrs Exp
Associates plus 5+ years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Associate/bachelor's degree in HVAC technology or the equivalent years of experience and technical certifications.
- Ten years of related experience with progressive responsibility and including supervisory experience.
- Must hold a valid driver's license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
- Extensive working knowledge and troubleshooting skills, in all aspects of HVAC systems including but not limited to boiler repairs, chiller repairs, freezers, refrigerant systems, air handling unit repairs, preventative maintenance, fan coil unit repair, kitchen refrigeration equipment repair, and other HVAC system components and equipment.
- Experience in estimating, scheduling, and managing multiple tasks/projects at once required.
- Master plumbing/plumbing license and/or universal refrigeration license preferred.
- Computer literacy and familiarity with standard business-related software required. This includes Microsoft Office, Shared drives, and computerized management, maintenance, software.
- Ability to communicate effectively with direct reports, college personnel and outside contractors required. Must be able to give and follow verbal and written assignments as necessary and to appropriately delegate tasks.
- Working knowledge of all applicable safety codes and regulations, relevant building codes, and College policies and practices required.
- Willingness to serve on call during emergencies. Responding after hours to emergencies is required.
- Demonstrated commitment to sustainability.
Admin HR Services
Department Contact Phone Number
Admin.HR.Services@dartmouth.edu
Department Contact for Cover Letter and Title
Frank Roberts, Associate Vice President, FO&M
Department Contact's Phone Number
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/70584
Key Accountabilities
Description
Team Leadership and Performance Management
- Effectively supervises daily performance of assigned shop staff and find ways to maximize individual and team contributions by supporting teamwork and collaboration to drive service-delivery excellence, including partnering with other department supervisors to ensure work is coordinated through completion.
- Collaborates with other Supervisors to identify cross-department opportunities to innovate and continuously improve, including implementation of facility management best practices and improvements to reduce operating costs, improve efficiency, and increase productivity.
- Provides direction and support to direct reports which include building maintenance workers, plumbers, gas and oil burner technicians, and refrigeration technicians. This includes performance management, hiring, mentoring,, and personal development.
- Confidently navigates conflict to build greater trust among team members, managers, and other Dartmouth College partners.
- Serve as the point of escalation for risks or issues and develops mitigation strategies; escalates accordingly to other FO&M leadership.
- Actively manages resource scheduling and team assignments to drive operational efficiency and identify training and development requirements and opportunities for new and existing staff.
- Leverage verbal, visual and written communication skills to effectively convey messages throughout the organization.
40
Description
Customer Service and Relationship Management
- Engage in high level of customer service and relationship management. Responds to customer concerns promptly and with a courteous and enthusiastic demeanor. Which Includes building relationships with customers to proactively understand needs and identify issues.
- Effectively manages 3rd party contractors and supply vendors and ensures delivery of services and outcomes that meet or exceed customer expectations.
- Serves as a point of escalation for customers for issues involving work order completion, service-related issues and takes necessary measures to address issues or escalate to FO&M leadership.
15
Description
Service Delivery
- Advocate for a safe work environment and ensures work is completed in accordance with all applicable standards, requirements, and laws (OSHA, state/federal, local, regional, etc.)
- Utilizes best practices and the work order management system, review reports which include KPIs / SLAs and incorporates them into daily operations.
- Delivery of best-in-class HVAC, refrigeration, plumbing, gas and oil burner technicians, preventative maintenance programs, emergency and planned maintenance response programs, quality assurance programs and maintenance of critical equipment and systems.
- Estimates the cost of work orders where required.
- Ensures work order completion, the procurement of materials, and identifies issues or risks to timely completion of planned and unplanned work with the assigned staff and develop strategies to mitigate risks. Provide expertise and guidance to staff as required.
25
Description
Planning and Budgeting
- Ensure HVAC systems, and other mechanical system considerations are made during capital projects and to assist in the development and implementation of the annual maintenance plan.
- Works with Campus Services financial services staff to ensure appropriate fiscal, procurement, and resource administration within areas of responsibility.
- Manages operating expense budget for assigned portfolio and advises of any variances, including identifying opportunities for cost savings. Advises Assistant Director of Maintenance Services on overhead, tools and equipment needed for the shop.
- Responsible for Contract Management & Compliance with third party contractor and supply vendors.
10
Description
Diversity, Equity and Inclusion
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
- Participates in division wide DEI initiatives and training, including promotion of the 7 Principles (Empathy, Fair, Dependable, Inclusive, Considerate, Vulnerability and Respect)
- Willingness to foster a growth mindset in the areas of increasing diversity, equity, and inclusion across the division.
- Collaborates, when appropriate, on other DEI-related initiatives within the division and College
10
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Talent Acquisition Consultant
- abilityJOBS
- American Library Association
- CareerBuilder
- Chronicle of Higher Education
- Chronicle of Philanthropy
- Dartmouth College Employment Website
- Glassdoor
- Internal Employee Referral (Please specify full name below)
- HERC
- Higher Ed Jobs
- Indeed
- Inside Higher Ed
- National Black MBA Association
- Recruit Military
- Prospanica
- Valley News
- Handshake
- Other (Please specify below)
- If you answered, "Internal Employee Referral" or "Other" to the above question, please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
- Additional Document #1
