Customer Service Representative

As a Cubby’s CSR, customer service is our number one priority. Our CSRs are not just cashiers. Our CSRs are required to do the following.

1. Provide a friendly greeting to all customers upon entering the store or on the phone.
2. Get to know your customers and use their name.
3. Go out of your way to make customers feel important and valued.
4. Move quickly to provide fast service.
5. Suggestive sell to customers when appropriate.
6. Thank customers for their business and invite them back.

Without our customers we would not be in business. It’s imperative that they receive 100% of our attention and we show appreciation for their business.

ADDITIONAL RESPONSIBILITIES INCLUDE:

Cleaning & Housekeeping: Inside

• Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked
• Trash Cans: Emptied, clean and bags tucked out of site
• Doors & Windows
• Floors: Sweep and mop, free of trash, spills, and stains
• Coolers: Doors and shelves cleaned free of stains and spills
• Rugs: Swept and free of trash
• Transaction Counter: Clean and organized
• Shelves: Clean and dust free
• Fast food area: Equipment and prep area clean and organized
• Back office and cooler neat and organized
• Coffee and Fountain Area: Clean, free of spills and trash
• Merchandise: Clean and dust free

Cleaning & Housekeeping: Outside

• Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds
• Windows & Doors: Clean, no faded or unauthorized signs
• Entrance Sidewalk: Clean, stain and trash free
• Trash Cans: Clean, not overflowing, and bags tucked
• Fuel Islands: Dispensers and nozzles clean
• Squeegee’s & towels on all islands, windshield buckets full
• Car Wash: Sweep inside

Merchandising

• Stock, front, and face all merchandise
• Bag Ice
• All merchandised priced
• Cooler fronted and labels faced
• Stock fountain, cooler, and freezer
• Brew Coffee
• No out of date merchandise
• Move and build displays.
• Sales Counter: Proper Cig. display, products priced
• Stock lottery supplies and cigarettes

Misc.

• Check in vendors, and gas deliveries
• Ability to operate POS, lottery, phone card and money order machines
• Attend store meetings

CANDIDATE PROFILE:

In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team.

• People oriented, friendly, enthusiastic, smiles
• Provides upward feedback to management
• Respectful and polite
• Able to work alone and on a team
• Demonstrate a sense of urgency (move fast)
• Able to stay busy between customers
• Honest
• Flexible
• Willing to learn
• Willing to help associates and customers
• Communicates effectively with Store Manager, team members, vendors, and customers
• Multi-Task: able to successfully complete multiple tasks independently
• Dependable & punctual – consistently reports to work on time and provides proper notice if necessary
• Identifies problems and resolves issues quickly and effectively

PROFESSIONAL IMAGE:

Our professional image standards include:

• Proper uniform and name tag at all times
• No gossiping or profanity
• Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails
• No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only

POSITION REQUIREMENTS: ABILITY, EDUCATION, AND/OR

RELATED WORK HISTORY

• Must be in physically good shape and able to lift bend and stand up to eight hours.
• Must be able to balance on step stool or step ladder.
• Must be able to work in a cooler at a temperature of 32 degrees.
• Must be able to lift 25 lbs.
• Must be able to do basic math.
• Must be able to speak, read and write English and communicate with customers in English.

DISCLAIMER - THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS POSITION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.